Warranty
LIMITED WARRANTY
TIGER TAIL USA WARRANTS ALL PRODUCTS AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP AS FOLLOWS:
Subject to the terms and conditions set forth in this warranty (this “Warranty”), Polar Fusion LLC, dba Tiger Tail USA (“Tiger Tail”) warrants all Tiger Tail products (the “Products”) for the stated period of time from defects in materials or workmanship (a “Defect”), to the original owner of the Product, and for the activities for which the Products are intended. Scratches and surface imperfections occasionally occur during handling and in the manufacturing process. Rest assured, these will not affect the performance of your product and therefore are not considered manufacturing process defects.
Tiger Tail non-electric/non-battery operated products are warranted for a period of three years from the date of purchase, and Tiger Tail electric/battery operated products are warranted for a period of one year from the date of purchase (the “Warranty Period”). This Warranty does not cover cosmetic damage or damage caused beyond the control of Tiger Tail such as acts of God, accident, negligence, abuse, theft, misuse, normal wear and tear, or modification of, or to, any part of the Product. This Warranty does not cover damage due to improper care, maintenance or operation, or attempted repair by anyone other than the Tiger Tail USA warranty service center. Specific to electric/battery operated Products, this Warranty does not cover inappropriate power voltage use, connections or power surges. This Warranty does not cover Products expressly sold “AS IS,” or Products sold with any other express warranty disclaimers. This Warranty is in lieu of all other express warranties which may have been communicated to you, whether orally or in writing.
THE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. TIGER TAIL SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT AS SPECIFICALLY PROVIDED IN THIS WARRANTY, TIGER TAIL MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may have other rights, which vary from state to state. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, such determination shall not affect any other provision of this Warranty and all other provisions shall remain in effect. This Warranty is only valid in the United States.
Warranty Procedure:
To obtain Product repair or replacement pursuant to this Warranty, you must return the Product to the Tiger Tail USA warranty service center (address below) in its original packaging or in secure packaging with an equal degree of protection, along with the proof of purchase in the form of a bill of sale or receipted invoice which evidences the Product is within the Warranty Period. Also required is a packing list which includes your name, daytime telephone number, and return street address. PO boxes are not acceptable due to the shipping and package tracking services used. Please include on the packing list a brief description of the warranty issue. Mail products to: Tiger Tail USA Warranty Service Center 8504 S 228th St., Kent, WA 98031. Tiger Tail recommends shipping your package with a delivery company that offers a tracking service. Tiger Tail is not responsible for your Product until it is received by the Tiger Tail USA warranty service center. Tiger Tail is not liable for any product lost in shipping on the way to our warranty service center.
Upon receipt of a Product for repair or replacement, the Tiger Tail USA Warranty Service Center will inspect it and determine if the Product falls within this Warranty. If your Product fails due to a Defect during the Warranty Period, as solely determined by Tiger Tail, this Warranty will apply and Tiger Tail’s first option will be to repair the Product, free of charge, and return it to you with freight prepaid. If the Product is not repairable, or if the cost of repairing the Product exceeds the cost of a new one, Tiger Tail will replace it, free of charge, and return it to you with freight prepaid.
Repairs not covered by this Warranty, or repairs requested after the Warranty Period has expired may be completed by Tiger Tail at your expense. Tiger Tail will communicate with you if the necessary repairs are not covered by the Warranty, or if the Warranty Period has expired. If this Warranty is not applicable, you can elect to have Tiger Tail repair or return the Product. The cost of the repair and the return freight are both your responsibility.
TIGER TAIL T-800 PRODUCT REGISTRATION
Tiger Tail electric/battery-operated products are warranted for one year from the date of purchase (the “Warranty Period”). We offer a 30-day full refund from the date of purchase, after that we provide a replacement for all warranty claims. This Warranty does not cover cosmetic damage or damage caused beyond the control of Tiger Tail such as acts of God, accident, negligence, abuse, theft, misuse, normal wear, and tear, or modification of, or to, any part of the Product. This Warranty does not cover damage due to improper care, maintenance, or operation, or attempted repair by anyone other than the Tiger Tail USA warranty service center. Specific to electric/battery-operated Products, this Warranty does not cover inappropriate power voltage use, connections, or power surges. This Warranty does not cover Products expressly sold “AS IS,” or Products sold with any other express warranty disclaimers. This Warranty is in lieu of all other express warranties that may have been communicated to you, whether orally or in writing.
For assistance with issues related to performance, damage, warranty, regular maintenance, or customer feedback, please contact Tiger Tail USA at (206) 395-7811, Monday – Friday from 8:30 am until 5:30 pm PST or email us at [email protected]
TIGER TAIL T-1000 PRODUCT REGISTRATION
Tiger Tail electric/battery-operated products are warranted for one year from the date of purchase (the “Warranty Period”). We offer a 30-day full refund from the date of purchase, after that we provide a replacement for all warranty claims. This Warranty does not cover cosmetic damage or damage caused beyond the control of Tiger Tail such as acts of God, accident, negligence, abuse, theft, misuse, normal wear, and tear, or modification of, or to, any part of the Product. This Warranty does not cover damage due to improper care, maintenance, or operation, or attempted repair by anyone other than the Tiger Tail USA warranty service center. Specific to electric/battery-operated Products, this Warranty does not cover inappropriate power voltage use, connections, or power surges. This Warranty does not cover Products expressly sold “AS IS,” or Products sold with any other express warranty disclaimers. This Warranty is in lieu of all other express warranties that may have been communicated to you, whether orally or in writing.
For assistance with issues related to performance, damage, warranty, regular maintenance, or customer feedback, please contact Tiger Tail USA at (206) 395-7811, Monday – Friday from 8:30 am until 5:30 pm PST, or email us at [email protected]
